Andrew Hall. Independent Advisor,
Consultant and Business Architect in Agentic AI, CX and Transformation across the UK, Europe, Middle East and US
Helping businesses thrive with innovative digital strategies, creative solutions, and measurable outcomes.
Practical transformation shaped by 38 years of operational experience
I am Andrew Hall, an independent advisor, consultant and business architect working across the UK, Europe, the Middle East and the US. I specialise in Agentic AI, customer experience transformation and modern contact centre strategy. I help organisations rethink how work is designed, simplify complex operations and create intelligent environments where people and AI work together. My approach is practical, shaped by more than 38 years leading and delivering high volume CX and operational change.
CX and Contact Centre Consulting
I support organisations as an independent CX consultant and business architect across the UK, Europe, the Middle East and the US. I help teams redesign customer journeys, remove friction, modernise contact centres and create connected service flows that move smoothly between digital channels, voice and human support. My work blends AI strategy with decades of operational leadership experience.
Value, stability and capability that scales
I design and guide transformation programmes that simplify operations, modernise service models, improve colleague experience and use AI to unlock new value. This covers strategic planning, future state architecture, process redesign, AI readiness assessments, roadmaps and leadership coaching. I focus on value, stability and building capability that scales.
Why Organisations Work With Me
Leaders work with me because I bring the mix that is missing in most consulting: CX expertise, real operational experience, business architecture, deep AI strategy and business architecture and hands on transformation delivery. I cut through noise, avoid generic consultancy language and work with pace and clarity.
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Ready to cut through the noise and dare to DREAM
With years of experience, we’ve helped businesses generate millions partner with us to scale confidently.
Ready to cut through the noise and dare to DREAM
With years of experience, we’ve helped businesses generate millions partner with us to scale confidently.
Ready to cut through the noise and dare to DREAM
With years of experience, we’ve helped businesses generate millions partner with us to scale confidently.
